Troubleshooting

Problem	Indication	Recommended Action
No Operation	Status LED off	Check power connection.
No Operation	Status LED is solid red	Contact support.
No Operation	Status LED is flashing red	Contact support.
Cannot access the login page using USB-C	Status LED is green or blue	Check USB connection. Try with a different USB-C cable. Contact support.
Product does not send reports	Status LED is green or blue, Internet status is green	Check if the report is correctly configured. Test report connectivity. Check that the reported group contains meters.
No internet connectivity	Status is green or blue, Internet status is green	Make sure the WAN settings are correct. Check internet connectivity between router and internet. Check router firewall setup.